Shipping policy

Last updated: May 15, 2026

1. Retail Customers

  • Destination: Continental US: Orders $50 and over
    • Gourmet Pantry: Free
    • CounterCool®: $15 flat
    • CoolConnect™: Free
  • Destination: Continental US: Orders under $50
    • Gourmet Pantry: $10 flat
    • CounterCool®: Not Applicable
    • CoolConnect™: Free
  • Destination: Alaska and Hawaii
    • Gourmet Pantry: $15 flat
    • CounterCool®: $15 flat
    • CoolConnect™: Free
  • Destination: Puerto Rico, Guam, Marshall Islands, and APO/FPO (Armed Forces Americas only)
    • Gourmet Pantry: $15 flat
    • CounterCool®: $20 flat
    • CoolConnect™: Free

2. Wholesale Customers

Wholesale orders ship to the continental US, Alaska and Hawaii. For wholesale inquiries, email hello@laurasgourmet.com.

  • Destination: Continental US
    • Gourmet Pantry: Live FedEx and UPS rates
    • CounterCool®: $15 flat
    • CoolConnect™: Free
  • Destination: Alaska and Hawaii
    • Gourmet Pantry: Live FedEx and UPS rates
    • CounterCool®: $20 flat
    • CoolConnect™: Free

3. Processing Time

Orders are processed on business days (Monday through Friday, excluding US federal holidays). We typically process retail and wholesale orders within two business days. Orders placed on weekends or holidays will begin processing the following business day. Processing times may be longer during site-wide sales and around major holidays.

We reserve the right to hold or delay shipment of orders that require additional verification.

4. Delivery Time

Delivery times vary by destination. We do not guarantee specific delivery dates. Estimated transit times are provided by the carrier at checkout and are not binding commitments. Delays caused by the carrier, weather, natural disasters or other circumstances outside our control are not our responsibility.

Retail orders ship via USPS from Tempe, Arizona. Wholesale orders may ship via USPS, UPS or FedEx depending on size and destination. We reserve the right to choose the shipping carrier for any order.

5. Order Tracking

A tracking link will be emailed to you when your order ships. If you have not received the tracking email within two business days of placing your order, check your spam or junk folder first. If you still cannot locate it, contact us at hello@laurasgourmet.com.

Once a package is marked as delivered by the carrier, Laura's Gourmet is not responsible for packages that are missing, stolen or not received. If your tracking shows delivered but you have not received your package, contact the carrier directly with your tracking number.

6. Shipping Address Accuracy

You are responsible for entering a complete and correct shipping address at checkout. We are not responsible for delays or failed deliveries caused by an incorrect, incomplete or undeliverable address. Should a package be returned due to a bad address entered by the customer, the customer will be invoiced the cost for the reshipment. Product will ship upon receipt of the payment. We do not issue refunds for orders lost due to an incorrect address provided at checkout.

7. Damaged or Defective Orders

If your order arrives damaged, please visit our Refund Policy for instructions on how to report damage and request a replacement or refund.

8. Policy Updates

We reserve the right to update this shipping policy at any time. Changes take effect immediately upon being posted to this page. Continued use of our website following any changes constitutes your acceptance of the updated policy.

9. Questions

Questions about shipping? Email us at hello@laurasgourmet.com and we will get back to you within one business day.