Shipping policy
Last updated: October 19, 2026
1. Shipping Rates
At checkout, you'll see real-time shipping rates based on your items and where they're going, in these service levels:
- Free Shipping: Wherever applicable (see below)
- Economy: Lowest cost
- Standard: Best value, usually delivered in about 4 business days
- Expedited: Fastest available, overnight where offered
- Local Pickup: Free from our Tempe, Arizona location (see Section 4)
Not every level is available to every order and address. We reserve the right to choose the shipping carrier for any order.
2. Retail Orders
We ship retail orders to the Continental US, Alaska, Hawaii, Guam, the Marshall Islands, Puerto Rico and APO/FPO addresses (Armed Forces Americas only).
Orders placed through our American Culinary Federation (ACF) member offer are retail orders and follow this section.
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Granola, Granola Clusters and Salad Toppers
- Live carrier rates
- Free on orders of $60 or more shipping within the continental US
- CounterCool and CoolCaddy: Live carrier rates
- CoolConnect: Always free
- CounterCool Bundles: Live carrier rates. The CoolConnect in a bundle always ships free.
3. Wholesale Orders
We ship wholesale orders to the Continental US, Alaska and Hawaii.
Foodservice and Retail Cases are wholesale products.
- Foodservice and Retail Cases: Live carrier rates
- CounterCool and CoolCaddy: Live carrier rates
- CoolConnect: Always free
For wholesale inquiries, email hello@laurasgourmet.com.
4. Local Pickup
You can pick up retail and wholesale orders for free at 1032 W 23rd St, Tempe, AZ 85282. Choose Pickup at checkout. We'll email you when your order is ready to collect. Pickup hours are Monday through Thursday, 7 am to 3 pm, and Friday, 7 am to noon, Arizona time.
5. Processing Time
Orders are processed on business days (Monday through Friday, excluding US federal holidays). We typically process retail and wholesale orders within two business days. Orders placed on weekends or holidays will begin processing the following business day. Processing times may be longer during site-wide sales and around major holidays.
We reserve the right to hold or delay shipment of orders that require additional verification.
6. Delivery Time
Orders ship from Tempe, Arizona. Delivery times vary by destination and the service level you choose. Transit estimates come from the carrier and aren't guarantees. We aren't responsible for delays caused by the carrier, weather, or other circumstances outside our control.
7. Order Tracking
A tracking link will be emailed to you when your order ships. If you have not received the tracking email within two business days of placing your order, check your spam or junk folder first. If you still cannot locate it, contact us at hello@laurasgourmet.com.
Once a package is marked as delivered by the carrier, Laura's Gourmet is not responsible for packages that are missing, stolen or not received. If your tracking shows delivered but you have not received your package, contact the carrier directly with your tracking number.
8. Shipping Address Accuracy
You are responsible for entering a complete and correct shipping address at checkout. We are not responsible for delays or failed deliveries caused by an incorrect, incomplete or undeliverable address. Should a package be returned due to a bad address entered by the customer, the customer will be invoiced the cost for the reshipment. Product will ship upon receipt of the payment. We do not issue refunds for orders lost due to an incorrect address provided at checkout.
9. Damaged or Defective Orders
If your order arrives damaged, please visit our Return and Refund Policy for instructions on how to report damage and request a replacement or refund.
10. Policy Updates
We reserve the right to update this shipping policy at any time. Changes take effect immediately upon being posted to this page. Continued use of our website following any changes constitutes your acceptance of the updated policy.
11. Questions
Questions about shipping? Email us at hello@laurasgourmet.com and we will get back to you within one business day.
