Does Granola Expire?

The date on the label is there to inform you how long, approximately, our granola will retain its best quality. You will find the expiration date on the top of the back of the bag, next to our batch identifier. If yours is past its date, check for signs of spoilage and if everything seems to be okay, it’s yours to eat. You can also extend the shelf life by placing your bag into the freezer. We don’t suggest refrigerating it as this will hasten the end of its quoted shelf life.

I just received Over the Top and want to know the best way to store it.

Over the Top comes in a tamper proof bag inside the tin. We suggest you cut the top off the bag and spill the contents directly into the tin itself. You can store Over the Top at room temperature on your counter or in your pantry. Our suggested shelf life is 10 months.

Are all of your products Gluten Free?

Each of Laura's Gourmet products is Certified Gluten Free by GFCO, the leader in gluten free certifications. More Information

What is the difference between Vegan and Vegetarian? I don't see any animal products on your ingredient list.

Honey is not considered a vegan ingredient due to the involvement of bees in its making. Agave, however, is a truly plant based ingredient with no animal involvement.

Did you know that every single ingredient in any Laura’s Gourmet product is all natural. Not one of our products includes anything unnatural (also known as on the “boot list”), thus allowing your favorite retailer to offer us with a clear conscience.

I just bought CounterCool and the hinge is hard to close - what do I do?

If any of the hinges don't seem to release easily, just press your thumb lightly down on the center of the hinge as you close it.

How do I create an account?

Accounts are created when you make a purchase on the site. To create your account, just place your first order.

I accidentally spilled something on CounterCool - what is the best way to clean it?

CounterCool is made with food safe aluminum. Just a damp cloth is all you need to wipe spills away. We don't recommend anything abrasive.

How much weight will CounterCool support and can I move it when it is full of trays?

CounterCool is designed to support at least 30 pounds - so put that Thanksgiving turkey a rest right at the top! If you have items on trays that are not spillable or hot, you can carefully move CounterCool to a better spot in your kitchen when loaded.

What are the delivery charges for orders from your online shop?

Laura’s Gourmet offers flat rate shipping of $10 for pantry item orders under $50, free shipping on pantry item orders over $50 and free shipping for CounterCool®. We use a variety of shipping partners and will send you a tracking number upon shipping. If you didn't receive a tracking number, please email us at hello@laurasgourmet.com and we will provide one for you.

Which payment methods are accepted in your online shop?

Laura’s Gourmet accepts all major credit cards, including American Express, MasterCard, Visa and PayPal.

How long will delivery take?

Laura’s Gourmet normally ships the same or next business day from when the order is received. The receiving address distance from Arizona dictates the length of time it will take for your order to arrive. Typically, up to one week to the East Coast, and three days or fewer to the western half of the country.

How secure is shopping on your online shop? Is my data protected?

Laura’s Gourmet is built on Shopify which uses SSL to protect your data. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

What exactly happens after ordering?

Upon receipt, your order is staged in our facility in Tempe, Arizona. A shipping label is created with a packing slip to confirm the items in your order. Orders are then picked up by the selected shipping partner for processing. A tracking number is sent to the email address placed with your order. Notifications may be sent when the label has been created, if there is an issue with delivery, and once the delivery has been made.

Do I receive an invoice for my order?

Laura’s Gourmet will generate a confirmation email and receipt sent to your inbox once you have placed your order. If you require something additional, please don’t hesitate to email us and we can send an additional invoice. A packing slip identifying the items you have ordered is shipped with your order.